Breaking Usability Rules to Enable Reflection
We propose a different view on user interface design and argue that, when designing an interface to encourage reflection, usability rules should be intentionally broken. In our study one of the most influential lists of usability heuristics is evaluated and assessed for its applicability in the design of interfaces that emphasize reflection. We explore the impediments of these heuristics and rephrase some in a complementary or even contrary way that fits the design process of an interface that specifically encourages reflection.
Arnold Jan Quanjer and Maarten H. Lamers, Breaking Usability Rules to Enable Reflection. In: Creating the Difference, Proceedings of the Chi Sparks 2014 Conference, pp 122-125 (2014).